Get the support you need to keep moving during the AEP.
The Annual Enrollment Period (AEP) is the busiest time for Medicare Advantage health plans, and more so for the sales and enrollment teams. Due to the limited time window and the competition to engage and enroll members, health plans witness a seasonal peak in the demand for sales and enrollment staff, tapering down by the end of the year.
Health plans essentially restart the process each year, accruing higher costs every time. CMS requires licensed US based sales agents to assist the members in their choice of MAPD plans, which can be expensive and difficult to staff.
With Wipro's sales & retention agency sales service team, health plans can quickly ramp up their sales and enrollment teams to address the demand during the AEP season. Wipro hires, trains and manages the licensed agents, who work as an extension of the health plan's internal team to support direct-to-consumer sales, member renewals and other existing channels like brokers and agencies.
Wipro also provides trained and certified staff to handle overflow call volume, appointment setting, enrolment verification calls, or any other ad-hoc requests during AEP. Licensed agents work with the health plan’s teams on a proprietary and/or in a shared services model, offering the ability to ramp up and ramp down quickly to suit a health plan's unique situation.
For more than 40 years, as a national agency operating across the US, Wipro's sales and retention agents have helped the clients increase their sales closing ratio, increase persistency/renewal business, expand market reach and drastically improve the member experience.
